Return & Refund Policy

Last Updated: July 2026

At POOF!, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

To request a return, please contact us at:

Email: info@poofofficial.com

Please do not send your item back before receiving return instructions. Return instructions will be provided once your request has been reviewed.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for your purchase.

Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photos of the product and its packaging.

Once we review your claim, we will provide a replacement or issue a full refund if the claim is approved.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used.

• Products damaged due to misuse, abuse, neglect, or improper handling.

• Products showing normal wear and tear.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, POOF! will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs unless otherwise required by law.

Questions

If you have any questions about this Return & Refund Policy or would like to request a return, please contact us.

POOF!

Email: info@poofofficial.com

Mailing Address:

PO Box 36
Sarasota, FL 34230
United States